Terms and Conditions
Right of withdrawal
The educational services that you acquire through our different channels, the term to exercise this right; It is seven (7) business days from the purchase of the educational service. The value of the refund will be 60% of the value charged. After this period KRANIUM will not refund money.
For the aforementioned cases you must send an email to hola@kranium.com.ec requesting the refund.
Legal Guarantee
The legal guarantee is defined as the obligation of every supplier to respond for the quality, suitability, safety and good condition and operation of the services, which means that the legal guarantee is that the dispensers are obliged to respond for the conditions of quality, suitability, safety and proper functioning of the service.
Exemption from warranty obligation
The causes of exoneration of liability of the supplier are force majeure, fortuitous event, the fact that a third party carries out an improper process with the good or service. The legal guarantee has no additional consideration to the price of the product or service.
Refund and guarantee policy.
The following return policy applies to purchases made through any of our official distribution and sales channels. KRANIUM reserves the right to accept changes, returns or guarantees with prior analysis of the specific case.
Returns or Refunds
To make money refunds for payment of registration, form and/or registration, the area in charge of KRANIUM STUDY CENTER establishes the following conditions:
Voluntary withdrawal or withdrawal.
The registrant and/or Enrollee must inform KRANIUM STUDY CENTER in writing, no later than seven (7) business days before the start date, that they will not be able to attend and request a refund of the money. In this case, the cost of the transaction and operational costs incurred will be deducted from the amount paid, regardless of the payment method. If you do not report in writing within the established time, there will be no refund of the money paid, unless you send a valid justification – incapacity due to illness or a domestic calamity, force majeure or fortuitous event, in writing, no later than seven (7) business days before the start date, you will not be able to attend and request a refund. In this case, the cost of the transaction and operational costs incurred will be deducted from the amount paid, regardless of the payment method. If you do not report in writing within the established time, there will be no refund of the money paid, unless you send a valid justification – incapacity due to illness or a domestic calamity, force majeure or unforeseeable event.
In the case of courses that are developed in person or synchronous virtually, requests will only be attended to before starting the educational cycle. If the student begins the educational cycle there will no longer be any refund, freezing or change. Invalid late withdrawal – When any percentage of the educational cycle has elapsed and the student does not present a valid justification, there will be no refund.
Refund process times
The refund of the money takes fifteen (15) to twenty (20) business days after receiving the requirements and approving the request. KRANIUM STUDY CENTER reserves the right to accept returns with prior analysis of the case.
Procedure
To submit the request for a refund of the money, you must send the following information to the email hola@kranium.com.ec with the documents specified below.
- User’s full name
- Email reported at the time of registration:
- Cell phone number:
- Payment method used for purchase:
- Payment date:
- Payment value:
Reason for request: (please be as specific as possible)
Supports that duly justify the special cause of force majeure. (If the request is presented as a reason for force majeure
Once we receive your request with the requirements, we will verify the data described and if it complies with the POLICIES for exchange or guarantee, we will contact the applicant to notify you if it was approved or denied.
The Service and all materials included or transferred, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Rights of Intellectual Property related to them are the exclusive property of KRANIUM STUDY CENTER. Except as explicitly stated herein, nothing in these Terms will be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit throw, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
Right to suspend or cancel the user account
We may permanently or temporarily terminate or suspend your access to the Website Service and its Platforms without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulation. You may discontinue use and request to cancel your account and/or any service at any time. Without prejudice to the contrary in the foregoing.
Compensation
You agree to indemnify and hold KRANIUM STUDY CENTER harmless from any demand, loss, liability, claim or expense (including attorneys’ fees) made against you by any third party arising out of, arising out of, or in connection with your use of the website or any of the services offered on the website and its platforms
Limitation of liability
To the maximum extent permitted by applicable law, in no event shall KRANIUM STUDY CENTER be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including, without limitation, damages for loss of profits, goodwill, use, data . or other intangible losses, arising from or related to the use or inability to use the service.
To the maximum extent permitted by applicable law, KRANIUM STUDY CENTER assumes no liability for (i) errors, errors or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any personal information stored therein.
Right to change and modify the Terms
We reserve the right to modify these terms from time to time in our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material way, we will notify you that material changes have been made to the Terms. Your continued use of the website or our service after such change constitutes your acceptance of the new Terms. If you do not accept any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
Emails of notifications, promotions and content of the website and platforms You agree to receive our messages and promotional materials from time to time, by postal mail, email or any other contact form that you provide us (including your telephone number for calls or messages). of text). If you do not wish to receive such materials or promotional notices, simply notify us at any time.
Preemption of law and dispute resolution
These Terms, the rights and remedies provided herein, and any and all claims and disputes relating to this and/or the Services, shall be governed, construed and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Ecuador without respect for its principles of conflict of laws. All claims and disputes will be brought and you agree to be decided exclusively by a court of competent jurisdiction located in Ecuador. The application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded.